FAQs – Relocation to DEWA ‘Al Shera’a’

A: Each division will be supported by Al Shera’a Champions, with clear packing instructions and on-site support on the scheduled move day.

Employees should pack personal items only considering that there are a limited office space and drawers. IT equipment (desktop/laptop, monitors, docking stations, phones) will be handled and installed by the IT support team as per the move plan. Regarding IT devices, please note that employees will be allowed to take only one laptop and their desk phone, which will be set up and configured by the on-site IT support team. Desktop computers, monitors, and other devices are not permitted in the Al Shera’a building. Employees must submit a request through Khadamatech to replace their desktop device with a laptop.

Please ensure you:

• Back up important files to approved DEWA storage platforms
• Save work to shared drives / approved cloud locations (if applicable)
• Close all open files and log out from systems before move day

Yes. Wired and wireless connectivity will be available in Al Shera’a. Any connectivity issues can be reported to on-site IT support during the transition.

You may contact the IT Helpdesk or approach the on-site IT support team available during the move-in period.

Yes. Access permissions will be arranged in coordination with the relevant teams. If you face any access issues, please coordinate with your department’s coordinator.

Yes. Dedicated IT support teams will be available on-site to assist with workstation setup, connectivity, phones, and urgent technical issues.

Yes. IT will provide laptops for all DEWA staff who does not have laptop based on their request through ‘Khadamatech’ since there will not be any desktops PC’s in Al Shera’a.

The end user must coordinate with the department coordinator for the shifting or replacement of the desktop to a laptop, as well as managing the data backup and transfer.

Each user is eligible for one laptop. Therefore, any additional assets must be returned through Khadamatech under the category ‘Return IT Asset’.

The end user must apply for a request in Khadamatech under the category ‘Request Support for Devices/Equipment’ for the replacement of the desktop with a laptop.

Office equipment is not allowed to be shifted, as the Al Shera’a Building is already equipped with the necessary technology. Therefore, any such equipment must be returned through Khadamatech under the category ‘Return IT Asset’.

The relocation will take place in phases.  Each department will receive its confirmed schedule via official e-mail prior shifting.

Al Shera’a embodies DEWA’s commitment to sustainability, innovation, and a smart, collaborative work environment that aligns with Dubai’s long-term vision.

Each division will be supported by Divisional assigned Coordinators, with clear packing instructions and on-site support available on the scheduled move day.

Employees are required to pack personal items only keep it minimal. The relevant support teams will handle office furniture and shared assets as per the move plan.

Al Shera’a includes meeting rooms, focus rooms, prayer areas, wellness spaces, food outlets, and shared collaboration zones.

Access to the building is available through authorised entry points. Employees must follow the official access process and comply with building security and safety requirements.

Yes. Al Shera’a is accessible via the Dubai Metro- Al Jaddaf station, through an exclusive tunnel to the building. Employees are encouraged to use public transportation where possible.

Yes. A transportation guide will be shared, including recommended routes, metro directions, and arrival instructions to support a smooth transition.

No. The designated pantry and refreshment areas are already equipped with coffee machines and the necessary equipment in accordance with LEED and WELL specifications, ensuring alignment with the building’s power consumption standards.

No. The furniture provided already meets the highest ergonomic standards to support employee wellbeing.

Yes. However, you must ensure that food is consumed only in the designated dining areas.

No, indoor plants have already been distributed on all floors according to the approved design.

• Please follow the instructions of the Emergency Response Team (Emergency Controller, Fire Wardens, First Aiders and Security) and respond promptly to alarms during emergencies.
• Leave the building using the nearest safe exit and refrain from using lifts during evacuation.
• Close all doors behind you as you leave.
• Proceed to the nearest assembly point located outside the building.
• Do not stop to collect personal belongings.
• Do not reenter the building under any circumstances until the Emergency Controller gives the ‘All Clear’.

Emergency evacuations plans are clearly displayed at all clearly marked locations – near lifts, stairwells and in common areas.

Yes. An annual mock fire drill is carried out to ensure everyone knows the procedure.

• Fire extinguishers, fire alarms and hose reels are available on every floor.
• Emergency exits are displayed with clear signage and illuminated.

Fire Wardens are trained personnel assigned to each department/section to assist in case of an evacuation. They can be identified during drills and emergencies by their red vests.

Yes. Every department must have a first-aid box maintained by the assigned personnel of the department.

Inform your First Aider, HSE Coordinator or supervisor immediately.

First Aiders are certified personnel in each department that are trained to assist in medical emergencies.

Yes. Workstations have been ergonomically designed to support both safety and comfort.

• Know who the Mental Health Champions/Mental Health First Aiders are.
• Be aware of psychological and psychosocial workplace risks.
• Understand the ESHTISHARATI programme process.

• Report any hazards promptly to your supervisor, Health & Safety Coordinator or via the official reporting system.
• Early reporting is crucial to preventing accidents.

• Familiarise yourself with all evacuation routes.
• Identify your appointed Fire Wardens and First Aiders.
• Participate actively in scheduled drills.
• Ensure that walkways remain unobstructed.
• Report all hazards as soon as they are identified.
• Comply with all posted safety signage.
• Identify your appointed Fire Wardens and First Aiders.

For any questions or concerns related to health and safety, please contact your Health & Safety Coordinator or the Health & Safety Department. Familiarise yourself with the health and safety procedures found on DEWA’s Internal Portal ‘Freejna’.  

• Health and Safety: 056 820 7555 / 056 820 7444
• Security Command Control Room: 04 322 2322 / 050 644 3207
• Police: 999
• Ambulance: 998
• Civil Defence: 997